Complaint Boxes, does anybody cares or Bothers to take note of it?

A few decades ago,in absence of any form of medium to express their grievances, complaints or frustrations, it was the all in the form of gossip or better termed as back biting. This paradigm of gossip was taken over by the electronic media, which brought the issues more near to the responsible agencies, authorities or concerns through various forums. Today, we see hundreds of thousands of people pour their frustrations, complaints, grievances, agitations, allegations and all kinds of things on the online forums such as Kuenselonline, Kuzuzangpo.com, nopkin.com and many other popular sites often attacking the bureaucracy of the country and public servants. But the question is who actually writes is not known. There are people who write for the same issue supporting under different email IDs and nick names. And that is why nobody seems to take serious about what is written about them except few who are more brutally attacked and personalize. Even the government does not seem to give much attention to these forums although they are elected by these people. May be they will take note when their tenure of five years is nearing to complete. But not now. Therefore, it has just become an idiot box of complaints where nobody gives a shit or response to it. But why people still write and continue to write?